Chilli Lane Standard Bank Customer Service apalled by Chilly service!

I went into Chilli Lane Standard bank as my Debit Card had been swallowed by a ATM by Kyalami on Main last Sunday . I explained to the lady what had happened and requested a new one. She was very offish and left her desk without explaining what was wrong. After she came back the second time was asked to sign given a card and told to change my pin at the ATM. I did remind her that I shouldn't have to pay a replacement fee but by this time she was not even listening to me and certainly did not answer me. Now I note on my Statement that I have been billed for this Replacement Card. I would like this reversed as the Card was swallowed of no fault of mine. I am also apalled that she can not communicate effectively and should have treated me with a little more respect.