Cheques - missing/cancelled with no explanation- disregard for the elderly.

Another month another "unpaid" cheque. Standard Bank if you do not or cannot handle cheques - make a public announcement. Don't just lose, cancel them, be honest - You are not capable of providing this service any more. Spent an hour and a half in a branch with my 92-year-old father in pain and frustrated while we received no explanation as to why the cheque was unpaid and had to do a direct Standard Bank to Standard bank (we also have the same branch) I requested it is an immediate transfer as I have already waited 7 working days for the cheque and now debt orders are bouncing. Was told it is in, however, I cannot access the money. My father has had to go into the branch monthly to sort this out. Please advise all your customers that you do not and cannot process cheques This must be made public - this has now happened 3 times to us, I am also interested in running a survey while I am in the queue to see what problems your customers have. .