Cheques -lost in transit or accidently blocked?

Last month I deposited a actual cheque via ATM. Got a call saying they needed to debit the amount of the cheque from me as the cheque was "lost in transit" I had to go into a branch with my father who issued the cheque to cancel original cheque and transfer the amount into my account. For that they had the cheek to charge me R60. This month the cheque doesn't gets blocked! All dots blaming each other. Go into the branch with my 92 year old father . He has to cancel the cheque and same procedure. The amount is in my account but not accessible. No one can help . Despite emailing, messenger and do not even talk about their call center. I waited 5 working days for a cheque to clear. Now who knows how long a transfer will Take? Many elderly people rely on cheques and do not have Internet/cellphone banking. This treatment of your elderly Clients is shocking