Chequebook collection

A few weeks ago my dad visited the Westville branch where he requested a new chequebook. The lady who helped him advised us that I will only need a letter from him to collect the chequebook on his behalf. Upon him receiving the SMS for collection I visited the Westville branch only to be asked for other documents in order to collect. I had to visit a total of 4 times because the enquiries staff kept asking for more documents. When I finally had everything, they fetched the chequebook only to tell me that the wrong one was ordered. Further to this, the trainee enquiries staff member said that my dads ID needs to be rescanned because it is not clear. You guys are the ones that scanned it! If it was not clear why didn't you scan it again? <br> <br> After long discussions the chequebook was re-ordered. Mpilo said that someone will call my dad on Monday (7/12/15) but no one called. He also said that due to the inconvenience someone will personally drop off the chequebook at my dads house and come with a portable scanner to scan his ID and update the system. To date no one has called nor have we been kept informed as to what is going on. I expect Mpilo to honor what was told to me. Bad service!!