SD
Sindisiwe D

1 reviews | Active since Jul 2011

08 Feb 2016, 10:13

Cheque for special clearance NOT DONE

On the 3rd of Feb at about 12h30 I deposited a cheque in the Randburg branch with Teller 2 and the lady that helped me was Michelle Thomas ( Tag worn). I requested that that the cheque be done as a special clearance as I usually do, but she busy chatting with her other colleagues and before I left the counter I asked her if she heard what I said and if the special clearance was requested and she said YES with an attitude. I asked because she didn't take out the pink envelope which is used for this. <br> <br> I deposit a chequ every montho with std bank and I always request a special clearance which is why I know how this is done. To-date the R100 fee has still not gone off and the amount has not cleared. I need this money urgently as I have payments to make but because the teller was busy chatting has ****ed up my finances. She did not honour my request and therefore not do her job.

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Replies (1)
Standard Bank
Standard Bank's reply09 Feb 2016, 08:41
Official
Hello SindiDimba,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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