Cheque clearance - DISGUSTED!!! Standard bank Kloof

Absolutely disgusted with the service and attitude of the staff at Standard bank Kloof. I explained to the business banker Nosihle Masipho I would be moving my account from fnb to standard bank as I needed cheques to be cleared for me. She didn't even mention that it can't be done.

I open the account my client deposits the cheque on the 28th I requested special clearance on the same day . Only to call the call center to find out it was Done on the 1st. Followed by the fact they have not cleared my cheque but have already taken their fees off.

Called the branch to find out what's going on and the business banker accepts no responsibility and can't tell me when the funds will be available . I'm absolutely disgusted with the service I received. Giselle is also really monotone and rude, why be in the service Industry if you're going to be miserable ???

I just wanted my cheque cleared I have bills to pay.