1 reviews | Active since May 2016
Cheque card purchase that was going as a debit order reopened my account
<p class="MsoNormal"> </p> <p style="margin: 18.75pt 0in 18.75pt 0in;"><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif; color: #555555;">I closed a Standard Bank account last year on the 12<sup>th</sup> June 2015 at Ranburg branch in aok ave. In march this year i got a call from attorney telling me that my account is owing, i was surprised because i closed the account. i then went to the branch to investigate, the matter took a month before i can get results, i went there 5 times and they were all telling me different stories.</span></p> <p style="margin: 18.75pt 0in;"><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif; color: #555555;">I'm from the branch today and this this time i aws hoping for the better, to my surprised they told me that I’m owing and i must pay the amount. What happened is i had a policy with Standard bank, it was an accident policy, and those people were debiting my account via cheque card purchase. All along i didn't know that it was a policy even though the amount was going through every month, i just thought is those card purchases transactions you know.</span></p> <p style="margin: 0in 0in 0.0001pt;"><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif; color: #555555;"> </span></p> <p style="margin: 18.75pt 0in;"><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif; color: #555555;">After i closed ana account other debits were going through but they were reversed only standard bank policy were going through. when i asked the branch about that they told me that is because the transaction were going through as card purchase so it might force the account to be reopened again. They told me that is the bank policy that if the customer closed an account and card purchase transaction done on the account then the account will be reopened.</span></p> <p style="margin: 18.75pt 0in;"><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif; color: #555555;">i then called Standard bank insurance asking them why are they debiting my account via cheque card purchase and they told me that i gave them the card number and i don't remember myself giving them that authority.</span></p> <p style="margin: 0in 0in 0.0001pt;"><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif; color: #555555;"> </span></p> <p style="margin: 18.75pt 0in;"><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif; color: #555555;">On the statement it shows that the account was closed on the 17 June 2015 and to my surprised the Standard bank card purchase amount went through on the 2<sup>nd</sup> of July 2015 so how can the transaction force the account to be reopened again, for me there’s a gap between the 17<sup>th</sup> of June and 2<sup>nd</sup> of July. On the statement the transactions that are going through after on on the 17<sup>th</sup> are service fee and overdraft. To my observation the account was not correctly closed, when I look at the statement nothing is adding up, it’s very confusing even the consultant at the branch was also confused.</span></p> <p style="margin: 18.75pt 0in 18.75pt 0in;"><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif; color: #555555;">My biggest problem now is that they want me to settle the amount of which is not my fault, I closed the account and no one told me that the account is now reopened and the longer I stay with this account opened the more they charge the service fee.</span></p> <p> </p> <p style="margin: 18.75pt 0in 18.75pt 0in;"><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif; color: #555555;">Please I really need advice on what to do with this issue, it’s being a month now and is stressing me too much.</span></p>
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be ***igned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be ***igned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
Dear Doris
I refer to the e-mail correspondence and confirm that the matter has been addressed, however if you have any further concerns you can contact me.
Thanks,
Nkululeko Sithole
Complaint Resolution Centre
***
Dear Doris
I refer to the e-mail correspondence and confirm that the matter has been addressed, however if you have any further concerns you can contact me.
Thanks,
Nkululeko Sithole
Complaint Resolution Centre
***
Dear Doris
I refer to the e-mail correspondence and confirm that the matter has been addressed, however if you have any further concerns you can contact me.
Thanks,
Nkululeko Sithole
Complaint Resolution Centre
***
Dear Doris
I refer to the e-mail correspondence and confirm that the matter has been addressed, however if you have any further concerns you can contact me.
Thanks,
Nkululeko Sithole
Complaint Resolution Centre
***
