CHEQUE CARD ORDER DELAYS

ON THE 3RD OF JULY 2015 I WENT TO STANDARD BANK BRANCH IN SUNWARD PARK TO ORDER A NEW CHEQUE CARD BECAUSE THE ONE I HAVE DOES NOT WORK. IT IS NOT DAMAGED OR LOST BUT I AM REQUIRED TO PAY FOR A NEW CARD. <br> <br> IT IS NOT FAIR BECAUSE I HAVE DONE EVERYTHING FROM MY SIDE TO TAKE CARE OF THE CARD BUT NOW I AM LIABLE FOR THE COSTS.<br> <br> WHEN I ORDERED THE CARD I WAS TOLD IT WOULD TAKE BETWEEN 5- 7 WORKING DAYS FOR IT TO BE READY FOR COLLECTION AT THE SELECTED BRANCH WHICH WAS GERMISTON. I WENT TO GERMISTON BRANCH ON THE 16TH OF JULY 2015 AND WAS TOLD THERE IS A DELAY FROM THE COURIER DIVISION.<br> <br> THEN THE LADY AT THE ENQUIRIES DESK TOLD ME THAT I SHOULD PHONE THE LOST CARD DIVISION TO FIND OUT WHAT WAS GOING ON. SHE SET ME UP ON THE PHONE TO TALK TO THEM. <br> THEN THEY TOLD ME IT WAS A DELAY FROM THE EMBOSSING SIDE... SO WHICH IS IT NOW?<br> <br> IT HAS BEEN MORE THAN TWO WEEKS NOW AND STILL I HAVE NO CARD. I WAS TOLD I CAN GET A DEBIT CARD TO USE IN THE MEANTIME. WHICH QUITE OBVIOUSLY I HAVE TO PAY FOR. <br> <br> I WILL NOT BECAUSE IT IS NOT MY FAULT THAT THE CARD IS NOT WORKING ANYMORE. WHEN WILL I ACTUALLY RECEIVE A CARD? <br> <br>