Cheque card not sorted out

I have been issued with a cheque card and it doest work. I was on Debt review about 4 years ago and cancelled it. I was told to get a letter to say that I no longer am on Debt Review. I got the letter and took it to the bank. I waited over 1 hour just to hand in the letter. The whole process took 10 min to complete and I was told that the card would work in a few days. That never happened. About 2 years later I app**** for another card and still have the same problem. Card wont work! It so embarrassing every month to go for groceries and having your payment rejected because I have to use a debit card and there is a R2000 limit on the card. <br> I went to Somerset west mall branch 3 times and have spoken on the phone to Card div(which takes forever to get an answer) and still have no joy.<br> They said they would check with Debt review to sort out the problem. <br> You can see my account that no payments are going to Debt review. Why is it such a big issue???