Cheque card not issued two weeks after application

I app**** for an upgrade to my current cheque account at the Greenstone branch on the 7th of March 2015. I received an SMS four days later stating that my cheque card was ready for collection at the Greenstone branch and proceeded to the branch to collect my card. <br> <br> However, after standing for an hour and a half in the enquiries queue, I get to the front only to be told that my card was never ordered. I was then transferred to the card division telephonically where a consultant had informed me that she would place the order for my new cheque card. I was informed that the card will be ready by the following weekend and that I would not have to follow the queue when I return to collect my card.<br> <br> When I returned to the branch today 22/03/2015 after receiving another SMS informing me that my card was ready for collection, the staff where not aware of my issue and forced me to follow the queue again. Upon receiving my card, it came to my attention that my current cheque card was reordered and the order for my new card was never placed again. The staff were unable to provide answers and I still have not received a card I app**** for 2 weeks ago.<br>