Cheque Card Delivery

On Monday March 16 2015 I went into the Claremont branch in Cape Town. My chipped cheque card is broken and needed a new card. After going through the process and dealing with the enquiries, they assured me my card would arrive in a week and they would notify me. After more than 2 weeks I had heard nothing so I called the Prestige banking line, whom I have my banking package with only to be told there was no record of a card being ordered.<br> <br> After ordering again with the consultant he assured me the card would be here by Wednesday 15 April 2015 (a month from my original order now) at the Claremont branch in Cape Town. I got a call today, on the correct day only to be told my card is in Amanzimtoti, Durban.<br> <br> I am paying R179 a month for a Prestige banking service that I have no clue what they actually do. They haven't been able to deliver a card to me correctly. Now I must wait another week until it arrives in Cape Town (hopefully). This is not the service I expect from a banking institution such as Standard Bank, I am seriously considering a move to a bank that can do the simple things right.<br> <br> I cannot wait months for a card, it is just unacceptable and I am extremely disappointed.