Cheque card delivered to the wrong branch
Good Day
I lost my cheque card & on 6 January, I used the App to block the card. I called Standard Bank on the 8 of January to notify that my card must not be delivered to the branch where my account was opened but to deliver the card to another branch. When I got the SMS notification to collect my card, I went to the branch on 12 January. My card was delivered to the branch that I opened my account at!!!!
The agent at the bank called ********** & I eventually spoke to a team leader. I was really upset as I was inconvenienced as I must go back to collect my card due to the person who asnwered my call on 8 January, didn't do his job. Maybe he is a robot????
I lodged a complaint with the team leader who said she will listen to the calls & get back to me. I haven't received a call yet. I tried to call ********** but no one answers the phone!!!
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***