TC
Thomas C

1 reviews | Active since Dec 2011

25 Jan 2017, 04:27

Cheque Card deactivated

<p>This morning early ( as usual) I tried to log into my bank account, only to find out my card has been deactivated? Really? And just an hour earlier I logged in no problem. I am seriously considering closing my accounts with them!! NOT THE FIRST TIME I have had trouble with Strandedbank!!</p>

0
Replies (4)
Standard Bank
Standard Bank's reply25 Jan 2017, 09:34
Official

Good day Thomas

Thank you for your posting.

Please note that further details have been requested from you via the email address you provided on this site in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

TC
Thomas C's update25 Jan 2017, 09:42
Reviewer Update

I have rep**** to your email, awaiting your response

Standard Bank
Standard Bank's reply25 Jan 2017, 10:48
Official

Good day Thomas

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply27 Jan 2017, 08:48
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***