Cheque card cancelled before expiry date. Money taken off account but not received at ATM.

Yesterday I contacted Standard Bank to enquire when my renewal cheque card would be delivered as it expires at the end of September 2024. After taking all my details I was told it would be delivered per courier on Monday. At about 09h50 today I attempted to withdraw R2000 from account. The cash drawer did hot open and a message came up to take my money, which I could not do. Then a message came on the screen saying that my money has been retracted. My statement shows that the money has been taken off my account, even though I did not receive any cash. I then went to Pick n Pay to do some grocery shopping. When I tendered my cheque card it was declined with the reason "card expired or not yet effective". This caused embarrassment but fortunately I was able to use my credit card. 1. Why was I not told that my cheque card would expire immediately and not at end of September? 2. I was told the matter of my money being retracted but taken off my account will probably be resolved on 4 September. What would have happened if I was desperate and did not have any other means of paying for my groceries? I find this absolutely shocking and unacceptable!