CH
Cronje H

1 reviews | Active since Sept 2011

14 Apr 2015, 16:45

Cheque card buffoonery

After my local Standard Bank ATM withheld my SB Cheque card for no apparent reason, I called in to report it. Replacing the card was the only option, but after 14 days and two attempts at card delivery to the wrong branch and numerous calls I have given up.<br> <br> Dear Standard Bank. I need working Internet Banking, and I don't have time to chat with your call centres for hours. As I am effectively locked out of my account due to maladministration, I will use another bank account until you have.<br> <br> 1. Delivered my replacement card to either my work or home address.<br> 2. Reactivated my Internet Banking account<br> 3. Credited my Internet Banking \Service"fee for the period that I have been locked out.<br> <br> Please do not contact me for any other reason other than arranging for card delivery.<br> """

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Replies (1)
Standard Bank
Standard Bank's reply15 Apr 2015, 10:00
Official
Hello cronjevanheerden,


Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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