Cheque and Credit cards a flop

<p style="color: #555555;">So I app**** for my new cheque and credit card last month at Standard Bank Promenade.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">I still don't have my cards. I called and apparently it hasn't even been started on.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">This is not the first issue I have with the bank. A while back I stopped getting sms notifications because my number has changed on the system but I could still use my card. I went in and they told me my FICA docs has expired. So in order for me to come in it seems they changed my number.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">My query is, if my docs for my new cards are insufficient then at least give me a courtesy call.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Yes, I worked for FNB a few years back and I honestly don't think I want this account anymore. I will be cancelling all relations with the bank, which would include my accounts. </p> <p style="color: #555555;"> </p> <p style="color: #555555;">I also don't see why my account number had to change. With FNB if you move from a savings to a cheque account, the number remains the same.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">I was told I have to go back to Standard Bank Promenade with this query, like somebody that doesn't have a day job.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">I withdrew money from my old account to deposit into my new account that was due last week but clearly that won't be happening.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">I will be opening an account with FNB, and they are more user friendly.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Thanx guys. And I doubt this has anything to do with the person that helped me in the bank coz she was amazing and very helpful.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">My overall experience with the bank is not very good. </p> <p style="color: #555555;"> </p> <p style="color: #555555;">But like they say, to each his own. Maybe coz I'm not a millionaire yet so let's not worry too much about Mr. Williams.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Not a happy camper at all. </p>