1 reviews | Active since May 2018
Cheque account with a debit card
I have a cheque account with a debit card, and now I am unable to make online payments. I went to the bank (Blueroute Mall branch in Cape Town) to ask for a cheque card and was told that I could not be given the cheque card because my account has had a negative balance and that I should wait for 6 months to get the card, and during that 6 months my account should not get a negative balance. Is that even legal? I need to make these online payments as a matter of urgency and I can only make them provided I have the cheque card. All I want is to be able to make online payments.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Lunga Baliwe
Thank you once again for posting your comments.
I refer to our telephonic conversation and my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Lunga Baliwe
Thank you once again for posting your comments.
I refer to our telephonic conversation and my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***