1 reviews | Active since May 2014
Cheque account upgrade
<p>Standard bank contacted me a few weeks ago informing me that my credit card has been upgraded from gold to titanium. </p> <p> </p> <p>When I went to pick up my card, I enquired about my cheque account, which is still gold. The consultant (who was very friendly and helpful) checked on the system and informed me that I don't qualify. </p> <p> </p> <p>I don't understand how my credit card can be upgraded but not my cheque account, when the requirements are the same.</p>
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Thank you for your posting
We apologize for any inconvenience and frustration caused.
Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***