Cheque account *****

I had a ********** transaction on my cheque account on 3rd March 2018. Due to 'high call volumes' this was only reported on Monday, 5th March. Funds were drawn from my account at an FNB auto teller. After numerous follow up calls, holding on for up to 1hour and 15 minutes, only to be told on 28th March 2018 that my card was used - (I reported the loss) and my pin number was used - "Sorry - your account was compromised - we will not be refunding you." But - sorry too, that in all this time, Standard Bank have not made an effort to find out where this transaction took place? I got a call from Kayleb yesterday. When I asked him for this information, I was told it is not available??? In these modern days of technology, where every autobank has a unique number, and cameras installed, I get "sorry - we are unable to help you". I am sorry Standard Bank, that is just not good enough.