Cheque Account (current account)

On the 30 September 2015 , I app**** for A current account over the telephone. Spoke to caroline from PE , she did the whole application and was approved on the 1st of October 2015 got an sms confirming that my account is approved. I called standard bank general banking as well as card division to find out the progress of my new card, and was told that i need to go to my nearest branch for them to order a new card for me. I get there i was informed that my details haven't been uploaded as yet on the system . The consultant at benmore gardens annelize van rensburg did a manual application to order the card for me . on the 18 october 2015 in the morning she said i would receive a sms to come pick up my card. 21 october 2015 i at 10:30am i call standard bank to find out the progress of my card , I'm being informed that i have a previous current account with them and that i need to re-activate my account from scratch, problem is i have already gotten the salary switch form with a new account number that is on the system (I'm very frustrated i need my card ASAP) If this takes any longer i will take my business to FNB bank wich will do everything for me instaed of me runing around