Cheque account

Are you guys serious though!? I call your call centre, they confirm that my cheque account is closed yet when I app**** for a limit increase on my credit card, you tell me my cheque account is in arrears and has been handed over to your Collections Department. Fine, I send your Collections team an email and after a week or two of no response, I called them. They say my cheque account is closed. <br> <br> I just received a call from your Limits people telling me to go to the branch and request a settlement letter! What kind of process is that! Why doesn't your Collections or General banking department draft the ****** letter and send it to them! Why must I waste my time running around cause of your flawed processes!<br> <br> I want that limit request processed. I will not go to the bank for a settlement letter. Let your Collections Department send the Limits Department the letter or whatever! I am not going to the bank but I want that limit increase processed. I will not go request the letter at the branch. I simply won't waste my time, I've already wasted too much time calling you to confirm I have no cheque account. Refine your processes they're outdated!<br> <br> Don't call. Email me.