BM
Bongani M

1 reviews | Active since Jan 2014

06 Aug 2015, 19:12

Cheque Acc on lock up and no is willing to help.

My cheque acc was locked around Jan 2015, due to a negative balance on the cheque acc. On Monday 03 I got funds in my cheque acc and I went to forest hill branch where I was told I can only access the funds after 7 days. What I don't understand I can see the available funds through cellphone banking but I can't access them, I could understand if I had to wait 48-72hrs for verification not 7 days!

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Replies (1)
Standard Bank
Standard Bank's reply12 Aug 2015, 11:09
Official
Hello bongani.masango@,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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