Checkers has better service!

<p>I walk in the bank with a calm mind knowing exactly what I need assistance with. Im placed in a queue for 20min just to be told that I have to phone the card devision.</p> <p> </p> <p>Annoyed, I did so and was placed on a call. 10min later an agent answers the phone. After explaining the situation she escalates my call (which I was gappy to hear). Not long a gentleman answers the phone. Once again explained the situation he tries to explain why my debit order off my credit card was so high.</p> <p> </p> <p>The way he explained was im paying double the amount and half of it is going to Standard Bank. However he couldn't answer where it comes from and where it goes. He asked to place me on hold (thinking he will go ask for assistance).</p> <p> </p> <p>15min later a lady answers the phone. The gentleman had placed my call on hold just to drop it so someone else can handle it. Even though this happened I kept my cool.</p> <p> </p> <p>She explained to me the same story and after asking the same questions to her she understood what I meant. Unfortunately she was also unable to explain where my money was going to.</p> <p> </p> <p>For a well know bank, I must honestly say... pathetic. Myself and many others pay a service fee. For what? For this? Not even my bank statements have clear enough detail as to what is going on. Two hours past after I had to tell the agent I cant deal with this anymore.</p> <p> </p> <p>This is absolute *******! I cant see myself remaining with Standard Bank after this terrible service.</p>