AB
Alwyn B
1 reviews | Active since Dec 2024
01 Aug 2025, 20:02
Check your Standard Bank statements for suspect balance calculations
Make sure to check your Standard Bank statements, sinec there seems to be very suspect activity going on with their balance calculations.
I've notified them of a very suspect balance calculation on my account, where a very small amount was miscalculated on my balance, a small enough that most people wouldn't notice. At first they rep****, but now after three weeks they are just ghosting me when I try get answers about this.
As a client of more than 30 years, I have NEVER seen such a mistake made on my accounts, and neither on any of the statements of the other banks I bank with.
But what is truly disappointing, is Standard Bank's lack of urgency in providing answers regarding this issue.
I implore clients banking at Standard Bank to start checking your statements very thoroughly. There is suspect activity going on at Standard Bank, and they do not respect their clients enough to provide answers in a timely manner.
Standard Bank, I refer you to complaints references ***0 and ***2 regarding this matter.
Please advise if this issue should be escalated as an internal ***** matter. I find your ability to ignore long term clients on such serious matters as these very VERY concerning.
I wish it did not have to come to me writing a negative HelloPeter review regarding your services, but unfortunately I'm just not getting an appropriate response from you about what is being done to resolve the issue.
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
02 Aug 2025, 07:52Dear Alwyn,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our complaints resolution team will contact you to further assist.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our complaints resolution team will contact you to further assist.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Aug 2025, 07:52
Official
Dear Alwyn,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our complaints resolution team will contact you to further assist.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our complaints resolution team will contact you to further assist.
Kindest regards,
Standard Bank Hello Peter Team
***
AB
Alwyn B's updateReviewer Update
08 Aug 2025, 20:10So after three weeks the balance was finally fixed, and for that I thank you Standard Bank.
Unfortunately I am very dissapointed with the lack of urgency in resolving such a serious issue, and the complete lack of communications regarding the issue.
To re-iterate, never in my 30 years as a client have I ever seen miscalculate balances. A LOT of trust was lost in Standard Bank's ability to provide secure financial services services with this incident.
Unfortunately I am very dissapointed with the lack of urgency in resolving such a serious issue, and the complete lack of communications regarding the issue.
To re-iterate, never in my 30 years as a client have I ever seen miscalculate balances. A LOT of trust was lost in Standard Bank's ability to provide secure financial services services with this incident.
AB
Alwyn B's update08 Aug 2025, 20:10
Reviewer Update
So after three weeks the balance was finally fixed, and for that I thank you Standard Bank.
Unfortunately I am very dissapointed with the lack of urgency in resolving such a serious issue, and the complete lack of communications regarding the issue.
To re-iterate, never in my 30 years as a client have I ever seen miscalculate balances. A LOT of trust was lost in Standard Bank's ability to provide secure financial services services with this incident.
Unfortunately I am very dissapointed with the lack of urgency in resolving such a serious issue, and the complete lack of communications regarding the issue.
To re-iterate, never in my 30 years as a client have I ever seen miscalculate balances. A LOT of trust was lost in Standard Bank's ability to provide secure financial services services with this incident.
Standard Bank's replyOfficial
10 Aug 2025, 00:26Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Aug 2025, 00:26
Official
Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
15 Aug 2025, 21:49The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Aug 2025, 21:49
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
AB
Alwyn B's updateReviewer Update
22 Aug 2025, 19:50It is now a week later, and the balance calculation still incorrect on my statement.
Have you given up on resolving this issue?
Frankly...lack of urgency to resolve this issue is ridiculous
We have already escalated this issue. Is our next step to lay a formal complaint with the relevant ombudsman or regulator? Or should we first contact your ***** department?
Please advise on the next step to action an investigation into this matter.
Have you given up on resolving this issue?
Frankly...lack of urgency to resolve this issue is ridiculous
We have already escalated this issue. Is our next step to lay a formal complaint with the relevant ombudsman or regulator? Or should we first contact your ***** department?
Please advise on the next step to action an investigation into this matter.
AB
Alwyn B's update22 Aug 2025, 19:50
Reviewer Update
It is now a week later, and the balance calculation still incorrect on my statement.
Have you given up on resolving this issue?
Frankly...lack of urgency to resolve this issue is ridiculous
We have already escalated this issue. Is our next step to lay a formal complaint with the relevant ombudsman or regulator? Or should we first contact your ***** department?
Please advise on the next step to action an investigation into this matter.
Have you given up on resolving this issue?
Frankly...lack of urgency to resolve this issue is ridiculous
We have already escalated this issue. Is our next step to lay a formal complaint with the relevant ombudsman or regulator? Or should we first contact your ***** department?
Please advise on the next step to action an investigation into this matter.
AB
Alwyn B's updateReviewer Update
22 Aug 2025, 19:58We have already given notice on to move the largest portion of our funds to a different bank, since we are no longer comfortable with trusting Standard Bank with our funds.
You might think this issue to be a trivial matter, but it just is not a standard we are willing to accept.
I would like you give you one more chance to resolve this issue, otherwise we will also start the process of moving all our operating accounts to a bank more capable of reporting balances correctly, or at the very least, care enough about their clients to resolve the issue in the first place.
Your silence on this matter, to re-iterate, is very disappointing after being a loyal client for 30 years.
We truly about that can sort out these issues inside your organisation, so that your current clients can be treated with more respect than what your are willing to give me on this matter.
You might think this issue to be a trivial matter, but it just is not a standard we are willing to accept.
I would like you give you one more chance to resolve this issue, otherwise we will also start the process of moving all our operating accounts to a bank more capable of reporting balances correctly, or at the very least, care enough about their clients to resolve the issue in the first place.
Your silence on this matter, to re-iterate, is very disappointing after being a loyal client for 30 years.
We truly about that can sort out these issues inside your organisation, so that your current clients can be treated with more respect than what your are willing to give me on this matter.
AB
Alwyn B's update22 Aug 2025, 19:58
Reviewer Update
We have already given notice on to move the largest portion of our funds to a different bank, since we are no longer comfortable with trusting Standard Bank with our funds.
You might think this issue to be a trivial matter, but it just is not a standard we are willing to accept.
I would like you give you one more chance to resolve this issue, otherwise we will also start the process of moving all our operating accounts to a bank more capable of reporting balances correctly, or at the very least, care enough about their clients to resolve the issue in the first place.
Your silence on this matter, to re-iterate, is very disappointing after being a loyal client for 30 years.
We truly about that can sort out these issues inside your organisation, so that your current clients can be treated with more respect than what your are willing to give me on this matter.
You might think this issue to be a trivial matter, but it just is not a standard we are willing to accept.
I would like you give you one more chance to resolve this issue, otherwise we will also start the process of moving all our operating accounts to a bank more capable of reporting balances correctly, or at the very least, care enough about their clients to resolve the issue in the first place.
Your silence on this matter, to re-iterate, is very disappointing after being a loyal client for 30 years.
We truly about that can sort out these issues inside your organisation, so that your current clients can be treated with more respect than what your are willing to give me on this matter.
AB
Alwyn B's updateReviewer Update
05 Sept 2025, 20:39It has now been more than a month, and an incorrect balance calculation has still not been corrected on my account, after multiple promises from their side.
Their response: "Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved. "
Lies, lies and more lies. Not a single person has been in touch, not has anything been done to fix their incorrect mistakes.
I'm appalled at Standard Banks lack of urgency to correct their mistakes.
Standard Bank simply can no longer be trusted with looking after money.
Their response: "Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved. "
Lies, lies and more lies. Not a single person has been in touch, not has anything been done to fix their incorrect mistakes.
I'm appalled at Standard Banks lack of urgency to correct their mistakes.
Standard Bank simply can no longer be trusted with looking after money.
AB
Alwyn B's update05 Sept 2025, 20:39
Reviewer Update
It has now been more than a month, and an incorrect balance calculation has still not been corrected on my account, after multiple promises from their side.
Their response: "Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved. "
Lies, lies and more lies. Not a single person has been in touch, not has anything been done to fix their incorrect mistakes.
I'm appalled at Standard Banks lack of urgency to correct their mistakes.
Standard Bank simply can no longer be trusted with looking after money.
Their response: "Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved. "
Lies, lies and more lies. Not a single person has been in touch, not has anything been done to fix their incorrect mistakes.
I'm appalled at Standard Banks lack of urgency to correct their mistakes.
Standard Bank simply can no longer be trusted with looking after money.
AB
Alwyn B's updateReviewer Update
03 Oct 2025, 20:41This miscalculated balance is still not correct?
It has now been 2 months?
It has now been 2 months?
AB
Alwyn B's update03 Oct 2025, 20:41
Reviewer Update
This miscalculated balance is still not correct?
It has now been 2 months?
It has now been 2 months?