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Sue J. NoGama
1 reviews | Active since Jul 2016
02 Dec 2020, 15:27
CHECK YOUR FACTS BEFORE YOU SMS ME !!!!!
WHY am I suddenly getting messages from U-Count to say my accounts are in arrears??? The only account I could be behind is home loans which I last paid on 24th of NOVEMBER. PLEASE CHECK YOUR FACTS BEFORE SENDING THESE UGLY MESSAGES!!!! A call to a client would be the DECENT thing or is there no decency left in your business????????
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
02 Dec 2020, 16:53Dear Sue
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply02 Dec 2020, 16:53
Official
Dear Sue
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
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Sue J. NoGama's updateReviewer Update
04 Dec 2020, 11:42Please EXPLAIN your idea of "best possible service" I haven't had anything more than this public response!!! How long does it take to have the courtesy to respond? I need to use my card to get petrol points but if I'm not getting them ill go somewhere else where my custom is appreciated!!!
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Sue J. NoGama's update04 Dec 2020, 11:42
Reviewer Update
Please EXPLAIN your idea of "best possible service" I haven't had anything more than this public response!!! How long does it take to have the courtesy to respond? I need to use my card to get petrol points but if I'm not getting them ill go somewhere else where my custom is appreciated!!!
Standard Bank's replyOfficial
21 Dec 2020, 09:38Hello Sue J. NoGama
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply21 Dec 2020, 09:38
Official
Hello Sue J. NoGama
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
SJN
Sue J. NoGama's updateReviewer Update
21 Dec 2020, 15:48If I waited for them to respond, (TWENTY DAYS LATER) I would've lost so many of my Ucount points. I resolved it by calling in to my Private Banker, it wasn't their problem but they resolved it for me as I had NO accounts in arrears!!!!!
SJN
Sue J. NoGama's update21 Dec 2020, 15:48
Reviewer Update
If I waited for them to respond, (TWENTY DAYS LATER) I would've lost so many of my Ucount points. I resolved it by calling in to my Private Banker, it wasn't their problem but they resolved it for me as I had NO accounts in arrears!!!!!