JVdW
Jurgens Van der Walt
1 reviews | Active since Nov 2018
12 Nov 2018, 19:27
Check your Bank
I am a member of another bank and when my wife had a problem with her account i went to Standard bank South coast mall KZN the woman at the help desk asked for my ID and my wifes bank card. She then went to the back of the bank and came back without my ID and only handed me the bank card with some excuse that they can not help me. when I got back to Margate i noticed that my Id card was missing and been to late my wife went the next morning to get it for me They told her that i did not give my Id but my drivers licence and they have given it back . up to date they refuse to except responsibility I Am Furious
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
13 Nov 2018, 13:18Dear Jurgens Van der Walt
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply13 Nov 2018, 13:18
Official
Dear Jurgens Van der Walt
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
19 Nov 2018, 08:06Dear Jurgens Van der Walt
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply19 Nov 2018, 08:06
Official
Dear Jurgens Van der Walt
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***