Cheating people
It is with sadness that I write this review. I have a 32 day account and from time to time I will give minute notice because I need the money immediately. I know the is a fee (not a problem) its expected. The fee according to my knowledge is R400, which is a bit steep. Imagine when I find out last month when I went to the Canal walk branch and request the minute notice that the fee is R100. So this means that your Promenade branch in Mitchel’s Plains Cape town is ripping people off. My problem is that your policy changed a year ago. Why has this not been picked up, Promenade is ripping people off and nothing is being done about it. I want my money back. I want it as far back as I've been asking for the minute notice and your policy changed. Before the policy changed, I'm good I understand. But After the policy changed, I want my money back.
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
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We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
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Best regards,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Dear Andiswa
Kindly refer to the email correspondence wherein the feedback has been provided, however should you have any further concerns you can contact me.
Regards,
Complaint Resolution Centre
***
***
Best regards,
Dear Andiswa
Kindly refer to the email correspondence wherein the feedback has been provided, however should you have any further concerns you can contact me.
Regards,
Complaint Resolution Centre
***
***
Best regards,
