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LF
Lukie F

1 reviews | Active since Jul 2021

27 Jun 2024, 09:24

Chat box servise is ****

Your chat service is non existant. After an hour and 30 minutes and 3 bankers the issue still persist. I would like to make payments from my acoount and all of a sudden i cannot but when i buy i can. Im really tired of this bank now.

0
Replies (6)
Standard Bank
Standard Bank's reply27 Jun 2024, 09:33
Official
Hi Lukie

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 


LF
Lukie F's update27 Jun 2024, 14:27
Reviewer Update
Will you be calling today still. Im against time here and your bank is working against me.
LF
Lukie F's update27 Jun 2024, 14:31
Reviewer Update
You are a hinderance to the fullfillment of my obligations with financial implications on myself. Why would you temper with my account at monthend? What could possibly be the reason
Standard Bank
Standard Bank's reply27 Jun 2024, 14:36
Official
Dear Lukie 

Our team has received this matter and will reach out to you.

Please be on the look out for further feedback.

Have a great day further.

Kindest regards, Standard Bank Hello Peter Team*** 


Standard Bank
Standard Bank's reply27 Jun 2024, 14:55
Official
Dear Lukie

We have followed up with our team.

We will be in touch with further feedback.

Thank you

Kindest regards, Standard Bank Hello Peter Team*** 









Standard Bank
Standard Bank's reply27 Jun 2024, 15:40
Official
Dear Lukie

Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, Standard Bank Hello Peter Team***