Chat agents rude

Item: Standard Bank
Rating: 1
Author: Anele M

When you log call backs they never call you back. You go to the in app chat section thinking you’ll get help. Chat agents just leave conversations unresolved. I just want to link a card to my dashboard nothing major.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

29 Nov 2023, 12:31

Dear Anele

This is not the level of service we strive for.

We understand your frustration and are here to help.

We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply29 Nov 2023, 12:31

Official

Anele M's updateReviewer Update

29 Nov 2023, 12:48

I would appreciate it thanks

Anele M's update29 Nov 2023, 12:48

Reviewer Update

I would appreciate it thanks

Standard Bank's replyOfficial

29 Nov 2023, 12:52

Hi Anele

You're welcome.

Our team will be in touch.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply29 Nov 2023, 12:52

Official

Hi Anele

You're welcome.

Our team will be in touch.

Kindest regards
Standard Bank Hello Peter Team
***