Charlene Thomas helps find a swift resolution

A couple of weeks ago I wrote a negative review here on Hello Peter about my bad experience dealing with Standard Bank's online student application process.

On one of my several calls to Standard Bank, the issue was escalated to Charlene Thomas. With empathy, she handled the complaint. Most significantly, she took charge of the situation and acted as a focal person to get the right people speaking to each other and taking action.

The end result is that my student loan application has been processed. Throughout the resolution process Charlene kept me updated, and in the end, even sent a follow-up email to check everything was concluded well.

Standard Bank needs more people like Charlene.

Thank you Charlene!