charging twice for 6 month back statment and NO statments has been sent

<p>I requested for 6 month statment on 10 October (request No ********** 371) and 105 Rand fee was deducted on 10 of October, but NO statment has been sent to my e-mail or given at the brunch. At the brunch they told me that statment will be sent again and anothe 105 Rand fee was deducted on 28 of October... And again NO statments has been sent</p> <p> </p>