1 reviews | Active since Jan 2010
Charging to much interest
Initial part of my bond was for the stand, two years later we build and additional amount was linked to the bond at a lower interest rate. Firstly they didn't want to lower my interest rate linked to the stand portion as I was promised.<br> So we put n lump sum amounts over the years so the first part can be paid up faster.<br> Got my statement now with, the first part of my bond at the higher interest rate has not gone down . It should be paid up, but they keep on linking higher interest rate to that amount.<br> I phoned, I they said you can only do that when bond is paid up, they have no answer for me as they cant see on there system.<br> Ridiculous! They are doing what they want as it pleases them, so they can get the most money out of you!
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
