SS
Sibusisuo S

1 reviews | Active since Mar 2012

02 Sept 2016, 10:04

Charging to cancel unauthorised debit orders

<p>I had the R99 debit order at the end of last month(July), which is a **** and all the banks know about, I was charged +-R45 to cancel the debit order , this month i have another R99 debit from provicom, whom i dont knw. Now I have to go to the bank and cancel thise debit order, and I will be charged another R45. I think std bank actually is ******** us as they are benefiting from the ******** activity of these debit order ****s. Why cant they close these accounts of ********, i am not willing to pay another R45 , else they should add a feauture in their app to enable ususers to reverse the debit orders we dont know. Sibusiso</p>

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Replies (2)
Standard Bank
Standard Bank's reply02 Sept 2016, 13:50
Official

Good day Sibusisuo

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply07 Sept 2016, 09:25
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 07 September 2016.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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