Charging me for YOUR lack of service

On 9th February 2017 I wrote a complaint on Hellopeter (ref: ********** 742). On 16th February I received a call, followed by an email, from Zeenath Hassen confirming the email address on the credit card had been amended and I would henceforth receive statements in order to make correct payments on time. In the ensuing 10 months I have received NOT ONE statement and have therefore made arbitory payments whenever I remembered. I received a call from the Card Division earlier this month asking why I had not paid. I explained and when my email was checked it was found to have been entered incorrectly by Standard Bank, hence my receiving no statements. I complained that I would no doubt have been charged fees for this error....to which she rep**** NO, IT'LL BE RECTIFIED!! On 18th December I received my first statement in OVER A YEAR and guess what....yes, I've been charged a late fee. R145 per month for 12 months...R1740 THAT I'VE PAID FOR STANDARD BANK'S MISTAKE. Remember, I received mail from Zeenath Hassen so my correct email was on ***!!