charging interest and other fees on a 0 balance

Item: Standard Bank
Rating: 1
Author: Muneebah S

I paid up my loan and I am stilling being charged interest and over draft fees on a 0 balance. I spoke to the manager Charlene and was told she will personally see to it and she never called me.

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

03 Sept 2020, 16:58

Dear Muneebah

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply03 Sept 2020, 16:58

Official