MO
Markus O
1 reviews | Active since Jul 2017
29 Jan 2020, 19:07
Charging for services not done.
I cancelled a debit order via their banking app, paid R30 for the cancellation fee of the debit order and the debit order still went through. Contract was already cancelled and is now R900 out of pocket and would like to know who will refund me? Sent an email to standard bank and as of yet still awaiting a reply. If this can not be resolved I will be considering someone else's business.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
30 Jan 2020, 05:21Hello Murkus
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply30 Jan 2020, 05:21
Official
Hello Murkus
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
MO
Markus O's updateReviewer Update
30 Jan 2020, 18:38Contacted the complaint resolution centre. They said they will contact me with regards to my complaint. That was this morning, and still have not heard anything. Strongly considering my options to move my business.
MO
Markus O's update30 Jan 2020, 18:38
Reviewer Update
Contacted the complaint resolution centre. They said they will contact me with regards to my complaint. That was this morning, and still have not heard anything. Strongly considering my options to move my business.
Standard Bank's replyOfficial
11 Feb 2020, 12:04Dear Markus Opperman
Thank you once again for posting your comments.
We refer to our email correspondence and can confirm that this matter has been responded to.
Kind regards
Complaint Resolution Centre
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***
Thank you once again for posting your comments.
We refer to our email correspondence and can confirm that this matter has been responded to.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply11 Feb 2020, 12:04
Official
Dear Markus Opperman
Thank you once again for posting your comments.
We refer to our email correspondence and can confirm that this matter has been responded to.
Kind regards
Complaint Resolution Centre
***
***
Thank you once again for posting your comments.
We refer to our email correspondence and can confirm that this matter has been responded to.
Kind regards
Complaint Resolution Centre
***
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