SL
Stella L
1 reviews | Active since Jul 2014
30 Oct 2020, 16:13
Charging fees on a closed account
I closed my account in June before leaving SA, I have now received a text message saying that I don't have enough money in my account to pay monthly fees and that I need to make a deposit or I will go into arrears. I brought this issue to the attention of Standard Bank several times through Twitter and to the following email addresses: *** AND ***
NO ONE HAS BOTHERED TO RESPOND TO ME.
Helpful (0)
Replies (4)0
Replies (4)SL
Stella L's updateReviewer Update
30 Oct 2020, 16:18The email addresses have been censored but it is their information email address and the complaint resolution centre one
SL
Stella L's update30 Oct 2020, 16:18
Reviewer Update
The email addresses have been censored but it is their information email address and the complaint resolution centre one
Standard Bank's replyOfficial
31 Oct 2020, 05:38 Good day Stella
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply31 Oct 2020, 05:38
Official
Good day Stella
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
SL
Stella L's updateReviewer Update
04 Nov 2020, 03:16Update: I closed my account in June before immigrating but Standard Bank just decided to keep it open and now they say I need to visit a branch to close the account. Useless.
SL
Stella L's update04 Nov 2020, 03:16
Reviewer Update
Update: I closed my account in June before immigrating but Standard Bank just decided to keep it open and now they say I need to visit a branch to close the account. Useless.
Standard Bank's replyOfficial
04 Nov 2020, 12:29Dear Stella,
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 04 November 2020.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 04 November 2020.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply04 Nov 2020, 12:29
Official
Dear Stella,
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 04 November 2020.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 04 November 2020.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***