VP
Verona P
1 reviews | Active since Oct 2012
02 Apr 2024, 12:45
Charging extra for sms's that is supposed to be included in the fixed fee
Standard bank has taken a fee called MU Primary Sms fee of R13. 20 without my permission. As a Prestige banker I pay a monthly fix fee that is suppose to include a lot of bells and whistles (e.g. any sms updates to me). Why do they suddenly, and without warning or informing me, charge additional fees? Not on!! I need an explanation!!
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Standard Bank's replyOfficial
02 Apr 2024, 12:51Good day Verona
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Apr 2024, 12:51
Official
Good day Verona
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***