Charging customers R 250.00 to reset password

I forgot my online password to log into the business online portal.<br> I was efficiently assisted by the call centre agent, then informed it is going to cause me R 250.00.<br> <br> I find this charge as an affair practice by the bank and seriously unfair to the customers and unreasonably very expense. <br> Just think about how many passwords a consumer has to remember these days, and if we were to be charged every time we request a reset.<br> Come on Standard Bank, this is day light *******.....<br> <br> Happy about the service provided, very upset about the charges...