Charging a dead person fees because they did not do their job properly

It is tough enough to sort out things when a loved one has passed but not getting the right help at the bank to make things worse for you, this is really unacceptable. Especially since you were told that a stop to all transactions will stop all transactions and then the complication comes when it still goes through. Then they charge a dead person the monthly fees because the transactions went through, which was their mistake in the first place. Cannot believe how the staff never feel bad about poor service