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Wouter W

1 reviews | Active since Jan 2014

18 Jun 2018, 09:52

Charges us a fortune, but cant get the service you pay for.

Continued slack service from Standard Bank to their Business clients.

A retail business that operates 6-7 days a week has running costs on a daily basis. Imagine you walk into your business on a Monday morning, and your transactions you processed over the weekend is not in your account. Just to hear, that your funds were not processed, because of a holiday. I cant pay suppliers to restock supplies, I cant use funds to pay my couriers so that I can service my customers, because unlike Standard Bank, I make the effort for my customers, and I don't even Charge them the ridiculous fees Standard Bank charges their business clients.

I have had continuous issues with Standard Bank Latelyand in the past, and to no avail by complaining and queries etc. They just totally ignore any complaint and couldn't be bothered. After almost 10 years of doing business with this bank you would think that you would get the service any one, or any business should deserve, but they couldn't be bothered. Just hand over your money is their attitude.

I'm done with this Bank, and their constant questionable "service".

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Replies (2)
Standard Bank
Standard Bank's reply18 Jun 2018, 10:54
Official

Dear Wouter

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply20 Jun 2018, 14:48
Official


Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 20th of June 2018.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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