Charges but no service

18 Nov - I took my cheque card to my branch as it had stopped working on 13 November. Card was tested, was undamaged but did not work. Teller ordered new card and confirmed with Card Services that I would not be charged for the replacement as the card was neither lost nor damaged. 19 Nov - I was charged for the replacement card, called card services and spoke to 6 different departments over a long time period until Lindiwe Letlala informed me that the charges would be reversed by the branch when I collected the card within 3 working days. 29 Nov - I did not receive my card. I took time out of my day to visit the branch again. The card had not been delivered. I asked the teller to reverse the charges in the meantime and she said that could only be actioned by Card Services and the advice I had received from Lindiwe Letlala was incorrect. The teller called Card Services again to re-order the card. Lee from Card Services confirmed that the card would be delivered and the charges would be reversed within another 3 working days. 4/12 - Received notification that the card was at my branch, however the charges on the card have still not been reversed.

I have been without a working cheque card since 13 November but I'm being charged monthly Service Fees to the bank for no service. AND I have been charged for a Lost/Damaged card that is neither lost nor damaged. I will not collect the replacement card until the charges have been reversed. Please sort this out.