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madelein M

1 reviews | Active since Oct 2012

13 Dec 2016, 06:54

Charges and unpaids

<p> </p> <p>Standard bank het lening se debietorder verhoog om laaste bietjie wat oor is van lening ook te vat. Daar was dus tekort vir ander aftrekkings. Het op 6de gesien lening is af en instant payment vanaf nedbank gedoen wat net na 7pm op 6de op rek was. Vlg oggend was als nog reg. Daarna is igen teruggestuur. Tak by pickering str kon ni help om kostes terug te skryf ni. Vereis dit onmiddellik. Nuwe klient van igen. Lyk nou baie sleg. Fondse was betyds. Het bewys van betaling van nedbank. Dit was uiters swak van std bank. Reverse koste dadelik asb.</p>

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Replies (5)
Standard Bank
Standard Bank's reply13 Dec 2016, 14:02
Official

Good day Madelein

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply14 Dec 2016, 13:53
Official

Good day Madelein

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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mM
madelein M's update14 Dec 2016, 20:46
Reviewer Update

Moenie moeite doen om my te ****ak nie. Reverse die charges wat julle verkeerdelik afgetrek het. My rekening is altyd reg. Wil ook n email as omverskoning he wat ek as nuwe klient vir igen kan gee as bewys dat julle debiet order onnodig teruggestuur het. Dit is al amper n week wat ek sukkel om kostes teruggeskryf te kry. Is dit so moeilik om te verstaan. Doen dit net. Dankie

mM
madelein M's update17 Dec 2016, 14:30
Reviewer Update

Was eerste keer op 9 Des in n tak. Nog steeds is niks kostes teruggeskryf ni. Kan nie glo n bank ignoreer hello peter klagtes ni. Dit kan baie negatief raak. Indien nie binne 2 werksdae teruggeskryf ni gn ons die saak verder vat. Gou om kostes te vat maar ignoreer klagtes. Baie swak.

Standard Bank
Standard Bank's reply20 Dec 2016, 09:51
Official

Dear Madelein

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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