1 reviews | Active since Dec 2016

02 Dec 2016, 04:55

charged twice

<p>My name is ivy , 1500r was deposited to my overdraw student account which will expire in 2017 February.</p> <p>It then reflected that I am left with R1492.00, I went to the ATM and only got R1400, I don't understand why my R90.00 was deduced on my account without my approval.</p> <p> </p> <p>As a customer I find these not professional, or I just have to change my accout.</p>

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Replies (3)
Standard Bank
Standard Bank's reply02 Dec 2016, 10:24
Official

Good day Busisiwe Ivy Khumalo

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply02 Dec 2016, 10:24
Official

Good day Busisiwe Ivy Khumalo

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply05 Dec 2016, 07:30
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 05 December 2016.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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