Charged R367.50 for a Bank Statement (Without Consent)

<p>I requested a bank statement (from January this year) at the branch yesterday. The consultant asked a few questions, then continued to print the statement. He didn't once inform me that there would be a cost involved. To my horror I noticed that R367.50 was deducted from my account for the "360-day statement". The statement was for 341 days, however this is not the point. The point is that I did not give consent for this amount to be deducted from my account. The consultant should have told me about the cost involved and received my consent to continue with the transaction after having informed me.</p> <p>This did not happen unfortunately. Should I have been informed that the cost for my request would be R367.50, I would not have continued with my request. I therefore demand that Standard Bank reimburses me. </p> <p>Also, how on earth does Standard Bank charge almost R400 for a bank statement????? I am beyond disgusted.</p>