Charged on power failure withdrawal

Item: Standard Bank
Rating: 1
Author: Princess M

On the 8/11/2018 I was withdrawing money at Moses fruit n vegetables (Roodepoort) on fnb ATM with my standard bank card, I put my card n enter my pin, its processed and on the screen its display cable missing n it's return my card,after that the electricity went off ,I received sms that I have widraw money while it's didn't came out due to power failure.i than run to a site manager to tell him about the power failure on an ATM, he said he was sorry the electricity was on n off on that ATM I must log a query with STD bank ,I did that but but they didn't help me ,they told me to contact fnb branch by myself, I even ask the lady if maybe they can review their footage so that it's can prove that I didn't receive any money ,and I still want my money

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

26 Nov 2018, 05:08

Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Niyaaz Jardine Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's reply26 Nov 2018, 05:08

Official