Charged my account wrongly, now I have to wait

Good day I am very unhappy with Standard Bank as a stop order was wrongly deducted off my account and now I am sruggling from the 3rd to resolve this, I have been promised that the situation has been resolved by 3 different contact centre agents at general banking, I have been promised 2 times that management will phone me and no phone call as yet, I am highly upset by this, I work hard for my money, the money gets wrongly deducted off my account and now I have to wait until it suits Standard bank to put my money back, while I need that money to buy food for my family, I just get told that someone will phone me after complaining 3 times but no phone call as yet, I don't know what to do anymore, my family will start going hungry because of Standard Banks mistake I stopped that stop order a long time ago and it was their system error that caused all this, yet I have to wait until they decide they will make a real effort to help me with a problem they caused