TT
Tshegofatso T
1 reviews | Active since Mar 2025
29 Apr 2026, 09:19
Charged interest rate of 21% and 0,11% after agreed on 0,11 under debt review and no one is helping
I am very about standard bank, I got into debt review and it was finalized that my interest rate will be 0,11 now its 21% and they seem to charge 0’11 again, I looked at the statement and my loan balance is increasing, when I email them they just send statements no one is helping with the issue of interest, I even called and I was told to send email they’ll help but they are not, secondly I have been trying to chat with 360 team on WhatsApp to get all my accounts on it , the chat service responds to say it connected me with agents and they never respond or help , what kind of service is this, if you haven’t opened an account with standard bank I would advise you to never do
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
29 Apr 2026, 09:43Dear Tshegofatso,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Apr 2026, 09:43
Official
Dear Tshegofatso,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
29 Apr 2026, 11:26 Dear Tshegofatso,
Although we called, we were unable to reach you.
Please include a time that is convenient for us to reach you.
I look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
***
Although we called, we were unable to reach you.
Please include a time that is convenient for us to reach you.
I look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Apr 2026, 11:26
Official
Dear Tshegofatso,
Although we called, we were unable to reach you.
Please include a time that is convenient for us to reach you.
I look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
***
Although we called, we were unable to reach you.
Please include a time that is convenient for us to reach you.
I look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
30 Apr 2026, 12:48Dear Tshegofatso
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Apr 2026, 12:48
Official
Dear Tshegofatso
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
06 May 2026, 08:41Dear Tshegofatso,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply06 May 2026, 08:41
Official
Dear Tshegofatso,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***