CHARGED INTEREST ON THE ACCOUNT I WAS NEVER ISSUED

STANDARD BANK CHARGED ME R8 195. INTEREST ON THE ACCOUNT THEY NEVER ISSUED ME A CARD FOR, THEY MADE TWO DEDUCTIONS WITHOUT MY CONSENT, AFTER THE FIRST ONE I LOGGED A QUERY, THAT WAS ON 02 APRIL 2015, NOTHING WAS DONE ABOUT MY QUERY EVERY TIME WHEN I CALLED IM BEING TOLD THAT THE CONSULTANT DEALING WITH THE MATTER IS BUSY AND WOULD GET BACK TO ME, WHICH NEVER HAPPENED. I'VE SENT ABOUT 5 EMAIL ALREADY TO CUSTOMER COMPLAINTS BUT ALL I RECEIVE IS ACKNOWLEDGEMENT, THEY HAVE DEDUCTED MY MONEY AGAIN ON THE 27 MAY 2015.<br> tHIS IS REALLY FRUSTRATING BECAUSE THEY SAID THEY ARE INVESTIGATING THE FIRST DEDUCTION, BUT THEY DEDUCT AGAIN WITHOUT GIVING ME REPORT FROM MY FIRST QUERY, <br> <br>