Charged interest on paid up home loan account

<p>It is disturbing that in 2016 an organisation like Standard Bank can be ********* and expect customers to be quiet. Well that won’t be case with me. We have moved our bond from Standard Bank (SB) to ABSA. The process took forever, with my wife nagging the attorneys and the bank almost daily as if it is her responsibility.</p> <p>An in instruction from the attorney’s was sent to SB to cancel the bond on the 19th of May 2016, on the 20th of May, SB acknowledged receipt of the instruction. However, the instruction was not affected. My wife phoned SB to ascertain as to why the instruction was not done, a lame excuse was “The lady who was supposed to do that is new and hence”. Whose fault is it that she is new? An enormous amount of R16k plus was charged and we paid it for something that was not our fault but the banks.</p> <p>I want SB to take full responsibility for their error and refund us the aforementioned amount.</p>